Refund policy

Refund & Return Policy

At SquidgyWidgy we want every squish to bring a slice of relaxation, not stress. If something isn't right, here's exactly how our returns work.

7-Day Return Window

You have 7 days from the date your order is delivered to request a return. Requests made after 7 days unfortunately cannot be accepted.

Eligibility Requirements

To keep things fair for everyone and protect against fraudulent claims, an item must meet all of the following to be eligible for a refund:

  • The product is unused and shows no signs of wear, squishing, or handling.
  • The product is in its original packaging, intact and undamaged.
  • You can provide a receipt or proof of purchase.
  • Photo evidence of the unused item in its original packaging is provided with your request.

Restocking Fee

Approved returns are subject to a 20% restocking fee, deducted from your refund. This fee covers the cost of processing, inspecting, and returning items to inventory, and does not apply to verified damaged or defective items (see below).

Change of Mind

We're unable to offer refunds simply for a change of mind on an eligible, correctly-supplied product. Please choose your squishies carefully — and reach out if you'd like help picking the perfect one!

Return Shipping

If your return is approved, the customer is responsible for paying the return shipping fee. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we can't guarantee we'll receive un-tracked returns.

Damaged or Defective Items

If your order arrives damaged or defective, we'll make it right. Contact us within 7 days of delivery with clear photo proof of the damage and your order number. Once verified, we'll arrange a replacement or full refund — and in the case of a verified damaged item, no restocking fee applies and you won't be charged return shipping.

Non-Returnable Items

  • Items marked as final sale or clearance.
  • Gift cards.
  • Any item returned without a receipt/proof of purchase or required photo evidence.
  • Items that have been used, opened, or removed from their original packaging (except verified damaged/defective goods).

How to Start a Return

Email us at Support@squidgywidgy.com with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for your return
  • Photo evidence (unused item in original packaging, or photos of damage)

Our team will review your request and reply with the next steps. Please do not send items back before receiving return confirmation from us.

Refunds

Once your return is received and inspected, we'll let you know if your refund is approved. Approved refunds (minus the 20% restocking fee, where applicable) are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

Questions? We're always happy to help — just email Support@squidgywidgy.com.

Stay Squidgy. 💜